Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with Runivo. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures.

1. Shipping Time

Our estimated delivery timeframe is 2–5 business days.

Business days are Monday through Friday, excluding weekends and public holidays.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, transportation disruptions, or unusually high order volumes.

2. Order Processing

Orders are processed as quickly as possible after they are placed.

Once your order has been processed and shipped, you may receive a shipping confirmation email containing your tracking information.

Orders placed on weekends or public holidays may begin processing on the next business day.

3. Shipping Rates

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

If your order qualifies for free shipping or another shipping promotion, this will also be shown during checkout.

4. Order Tracking

When tracking is available, you will receive a tracking number by email after your order has been shipped.

Please allow some time for the shipping carrier's tracking system to update after your tracking number has been issued.

5. Delivery Estimates

Most eligible orders are expected to arrive within 2–5 business days.

However, estimated delivery dates are not guaranteed.

Runivo is not responsible for reasonable shipping delays caused by circumstances beyond our control.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

• Street address

• Apartment, unit, or suite number, if applicable

• City

• State

• ZIP code

• Contact information

If you notice an error in your shipping address, contact us immediately at Contact@Runivo.shop.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

7. Incorrect or Incomplete Addresses

Runivo is not responsible for delivery failures or delays caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us because of an incorrect address, the customer may be responsible for additional shipping costs before the order can be resent.

8. Delayed Orders

Although we aim to deliver orders within 2–5 business days, delays may occasionally occur.

Possible reasons include:

• Carrier delays

• Severe weather

• Public holidays

• Transportation disruptions

• High shipping volumes

• Address verification issues

If your order is significantly delayed, contact us at Contact@Runivo.shop and we will assist you using the available tracking information.

9. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, we recommend that you:

• Check around the delivery location.

• Check with household members.

• Check with neighbors or building management.

• Contact the shipping carrier directly.

• Contact Runivo if you still cannot locate the package.

We will assist you where reasonably possible.

10. Damaged Packages

Please inspect your order when it arrives.

If your item arrives damaged, contact us as soon as possible at Contact@Runivo.shop.

Please include:

• Your order number

• A description of the issue

• Clear photos of the damaged product

• Photos of the shipping packaging, when applicable

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy.

11. Undeliverable or Refused Packages

If a shipment is returned to us because it was refused, unclaimed, or undeliverable, we may contact you to arrange redelivery.

Additional shipping charges may apply when the delivery failure was caused by incorrect information provided by the customer or refusal of delivery.

12. International Shipping

International shipping availability, if offered, will be displayed during checkout.

International orders may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage fees

• Other charges imposed by the destination country

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs processing may also affect delivery times.

13. Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at Contact@Runivo.shop.

We cannot guarantee that an order can be cancelled or changed after it has entered processing or has already shipped.

14. Contact Us

For questions about shipping, delivery, or tracking, please contact:

Runivo
Email: Contact@Runivo.shop
Phone:+17412947172
Address: 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States