Return and Refund Policy

Last updated: August 23, 2026

At Runivo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return according to the terms below.

30-Day Return Policy

We accept eligible returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition in which you received it.

• The item must be returned in its original packaging, where applicable.

• You must provide your order number or proof of purchase.

• Your return request must be submitted within 30 days of receiving your order.

To start a return, please contact us first at Contact@Runivo.shop.

Please do not send your item back without contacting us and receiving return instructions.

Return Address

Approved returns may be sent to:

Runivo
1209 Mountain Road Pl NE
Albuquerque, New Mexico 87110
United States

Please contact us before returning any product so we can confirm the correct return instructions.

Return Shipping

Unless the product is defective, damaged, or incorrect due to an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless required by applicable law or the return is due to an error by Runivo.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at Contact@Runivo.shop.

Please provide:

• Your order number

• A description of the problem

• Clear photos of the item

• Photos of the packaging, when applicable

After reviewing your request, we may offer a replacement, refund, or another appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards

• Personalized or customized products

• Items marked as final sale

• Products that have been used, worn, damaged, altered, or modified after delivery

• Products returned without their original packaging when the packaging is necessary for resale

If you are unsure whether your product is eligible for return, please contact us before sending it back.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

Refund Processing

After a refund is approved, processing times may vary depending on your payment provider.

If you have not received your refund after a reasonable period, please contact your bank or payment provider first.

You may also contact us at Contact@Runivo.shop for assistance.

Exchanges

If you would like to exchange an eligible item, please contact us at Contact@Runivo.shop.

Exchanges are subject to product availability.

The fastest way to receive a different item may be to return the original eligible item and place a new order after your return has been approved.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at Contact@Runivo.shop.

We cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

If the order has already shipped, you may need to wait until it is delivered and then request a return.

Refused or Undeliverable Packages

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Any refund for an undeliverable order may exclude shipping charges where permitted by applicable law.

Contact Us

For questions about returns, refunds, exchanges, or cancellations, contact:

Runivo
Email: Contact@Runivo.shop
Phone: +17412947172
Address: 1209 Mountain Road Pl NE, Albuquerque, New Mexico 87110, United States